By appointment only
Do not start an unsolicited session. We first clarify whether remote support is suitable.
Personal remote support
Please download the support software only after we have asked you to do so. We will guide you through the next steps by phone.
Before we connect
Remote access is started only for an agreed support case and requires your active cooperation.
Do not start an unsolicited session. We first clarify whether remote support is suitable.
Close documents, emails and applications that are not needed for the support case.
You can see the connection and end the session directly in the support software.
The download is provided by the external service my.splashtop.eu. No connection to Splashtop is made until you click the download button.